Sales Ambassador

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

North Charleston Residence Inn

Sales Ambassador

Full time

Reports To: General Manager
Equipment: Uniform, Laptop, Computer Screens, Phone

Primary Purpose:
The primary purpose of the Sales Ambassador position is a current front desk associate who is also familiar with day-to-day sales tasks. This person should possess the capability to positively impact the hotel's sales productivity efforts to capture group and negotiated business transient (BT) business, while executing their responsibilities as a front desk associate.

Work Performed:

The Sales Ambassador will be tasked with the following duties, responsibilities, and assignments:

Front Desk:
  • To provide 8 to 24 hours of front desk shift coverage per week, between the hours of 7:00 am - 11:00pm with an emphasis on those shifts that provide the most opportunity to network with guests.
  • To obtain sales leads through guest interaction during the check-in/out process and throughout their stay.

  • Respond to leads that come directly to the property, or re-direct the lead to the hotel's Lead Analyst for sourcing to the Enterprise Sales Office (ESO) team.
  • Responsible to engage and interact with hotel guests while at the front desk or in the hotel public space to qualify potential for home hotel.
  • Responsible for qualifying and sharing key BT contact information with the assigned Enterprise Business Transient Sales Manager (EBTSM) for follow up and further qualification.
  • To conduct periodic local market hotel competitive set parking lot tours to make note of all potential opportunities to shift share.
  • Send all local Convention and Visitors Bureau (CVB) request for proposals (RFPs) received by the hotel to the Lead Analyst for distribution to the ESO Team.
  • Schedule and coordinate all property client site visits.
  • Maintain the group files within the sales system for all group bookings at the property level.
  • Coordinate all meeting room set ups in preparation for upcoming events.
  • Be knowledgeable of, and compliant with, all brand and company sales and e-commerce requirements, standards, and trainings.
  • Maintain the hotel's proprietary sales and revenue information.

Social Media
  • Manage the property's online reputation management (ORM) response plan at the property level.
  • Work with the company's Corporate Director of e-Commerce on social media postings designed to promote the hotel and special offerings.
  • Any and all other work as required to complete the primary purpose of the position.


Required Experience:

Customer service experience

Preferred Experience:

Hospitality industry experience

Required Education:

High School Diploma or equivalent experience

Preferred Education:

Bachelor's degree in Sales, Marketing, Business, or Hospitality Management

Preferred Licenses/ Certification:

Valid state driver's license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Preferred Technology:

Proficient in sales & brand inventory systems


Able to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift


Able to read, write and communicate effectively in English

Must be flexible to working days, early mornings, evenings, weekends and holidays


Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales.

Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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