Sales & Event Service Manager

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits


Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Hotel:
Kansas City Embassy Suites

Sales & Event Service Manager

Full time

At Atrium Hospitality, we want our associates to have dynamic experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a Enthusiastic Human Resources Director to support property leadership and associates by providing consultation and guidance on various human resources matters such as staffing plans, associate relations, compensation, benefits, training and development as well as any strategic business initiatives impacting the business and/or the associates.

The Sales & Event Service Manager will be tasked with the following duties, responsibilities, and assignments:

  • Complete, review, and distribute Banquet Event Orders (BEOs).
  • Offer upgrade options to the client, collect the contracted deposit(s) and obtain their client's signature(s) on the BEOs.
  • Communicate group details and changes to all hotel departments. Coordinate the client's needs and activities to ensure customer's expectations are met, and the property operates efficiently.
  • In collaboration with the GM and DSE, conduct pre-convention meetings with client and hotel staff as needed, to ensure each event is positioned to meet the client's expectations, and post-convention meetings to gather feedback to recognize key associates, understand where improvements might be needed, and to inform the client that they will be receiving a satisfaction survey.
  • Monitor guest room block and blocked event space to ensure group is meeting their contractual obligations. Initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms.
  • Communicate with the client if there is a risk of attrition charges due to low pickup.
  • Oversee and administer the payment process to include securing payment of invoices and ensuring the accuracy of the entire process as it relates to clients' payment as stipulated in the sales contract.
  • Maintain booking activities in Hotel Sales & Catering software system to include documenting accurate communication between the client, hotel staff, and the accounting department.
  • Assist the Director of Sales & Events with sales duties as needed including but not limited to site tours, selling catering events, etc.
  • Ensure group clients can make reservations and count on the hotel for accurate and timely billing by completing the following tasks: build group masters in the brand system, set up billing and routing in the brand system, follow up with client on rooming lists and enter the names in the PMS, submit commission payments through the brand commission processing system, issue brand loyalty meeting planner points to the group organizer, review group no shows and work with the front office to determine appropriate next steps, review VIP group reservations and confirm they are blocked in the correct room types.
  • Participate in the Group Scrub Meeting; and
  • Any and all other duties as required


What you need to be considered for this role:
  • Minimum two (2) years of Event Sales experience or two (2) years in hotel Event Services, Banquet, Group Sales or an equivalent combination of education and experience.
  • Proficient in Microsoft Office


What will set you apart:
  • Prior experience with the Group, and/or Social Event market segments
  • High school diploma or equivalent
  • Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • Certified Meeting Professional (CMP)
  • Demonstrated experience with industry specific sales and catering programs including Microsoft Office, Delphi.fdc, and/or CI/TY, particularly in detailing Banquet Event Orders (BEOs)


Why you will want to work with Atrium Hospitality:

  • You create memorable experiences for our guests and colleagues
  • Eligible employees will receive competitive compensation and benefits, including comprehensive medical dental, and vision benefits, life insurance, 401k plan, and employee discount rates


  • We believe in continuing education and encourage ongoing professional development through tuition reimbursement programs


About Atrium Hospitality

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Perseverance: We will be better today than we were yesterday .

Respect: We treat others the way we would like to be treated .

Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Service: We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome .

Teamwork: Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible .

Innovation: We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.

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Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales.

Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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