Reservations Manager

Chateau on the Lake

Reservations Manager

Full time

Nestled in the picturesque beauty of Branson, Missouri, the Chateau on the Lake is surrounded by the stunning Ozark Mountains and overlooking the tranquil Table Rock Lake, this hotel offers a truly enchanting retreat. Guests are welcomed into a world of impeccable service and attention to detaill that includes 301 rooms and over 40,000 sq. ft. of event space.

The Chateau on the Lake is looking for a Reservation Manager to provide excellent customer service while overseeing the reservation department ensuring that reservations are made, confirmed, edited, or canceled in a pleasant, professional and efficient manner by the reservation staff to create a positive impression and increase hotel revenues in all departments.

Open to REMOTE Candidates

Salary Range: 55k-70k

The Reservations Manager will be tasked with the following duties, responsibilities, and assignments:
  • Determines work procedures, prepares work schedules, and expedites workflow;
  • Assigns duties to reservations associates and examines work for correctness, details, and conformance to policies and procedures;
  • Monitors reservation personnel productivity and workflow while looking for opportunities to improve efficiency;
  • Utilize revenue management polices to maximize revenue and occupancy and work closely with sales department to implement strategies to maximize room revenue. Maximize upsell strategies for upgraded room types.
  • Responds to guest feedback and complaints regarding the reservation experience;
  • May perform the duties of reservation associates and supervisors to include by not limited to intake, edit, correction, and cancellation of guest hotel, outlet, and catering reservations.
  • Oversee time keeping of reservation staff;
  • Hire, train, counsel, discipline, and terminate employees;
  • Run reports and analytics to measure against established goals relating to customer experience, quantity of reservations made, efficiency, and revenues among others assigned. Regularly communicate analytics to property leadership;
  • Attends all appropriate hotel leadership staff meetings, necessary training, and pre-convention informational meetings.
  • Maintains confidentiality of proprietary information. Protects company assets.
  • Maintains cleanliness and excellent condition of equipment and work area; and

Any and all other work as required to complete the primary purpose of the position.

What you need to be considered for this role:

Prior Customer Service Experience

High School Diploma or Equivalent

Microsoft Office Suite

Ability to learn and confidently utilize GDS, TA, and OTA systems and processes as well as other integrated-related systems. For example, Delphi and Five9

What will set you apart:

Prior Hotel Front Desk, Reservation, or Sales Operation Supervisory Experience

Some College


Ability to Read, Speak, and Write Fluent English. Must be flexible to working days, early mornings, evenings, weekends and holidays as business demands

Why you will want to work with Atrium Hospitality:

You create memorable experiences for our guests and colleagues

Eligible employees will receive competitive compensation and benefits, including comprehensive medical dental, and vision benefits, life insurance, 401k plan, and employee discount rates

We believe in continuing education and encourage ongoing professional development through tuition reimbursement programs

About Atrium Hospitality

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service : We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance: We will be better today than we were yesterday.

Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect: We treat others the way we would like to be treated.

Innovation : We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.

Teamwork : Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible.


When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.


Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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