Front Desk Supervisor

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Norfolk Sheraton

Front Desk Supervisor

Full time

To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests that contributes to an overall positive experience.


1. One or two years' supervisory experience om hospitality or other customer-related position

2. Must be able handle cash or credit transactions and have Microsoft Office and Excel proficiency

3. General office equipment and cash register operation knowledge is expected

4. High school diploma or equivalent preferred

5. Excellent communication skills, both written and verbal

6. Displays good customer relations skills and takes initiative to greet guests in a friendly manner

7. Must be flexible to working days, early mornings, evenings, weekends and holidays

8. Reports to work at the scheduled time and in compliance with the company appearance and uniform policy.


1. Serves guests in a warm, hospitable and welcoming manner

2. Ensures that all applicable night audit work is completed in a timely manner

3. Assists on training of new associates and maintains constant training of agents as cashiers

4. Works with desk agents to balance at end of shift ensures completion of shift checklist

5. Constantly audit all desk work for accuracy and consistency and coach and counsel staff when appropriate.

6. Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments.

7. Follow safety procedures and maintain a safe work environment


1. Able to handle conflicts

2. Experience in handling multiple customers

3. Good telephone skills

4. Must be able to lift up to 25 lbs. ocassionally

*EEO/AA/M/F/Vet/Disability Employer

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales.

Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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