Front Desk Supervisor

Hotel:
Cedar Rapids Marriott

Job Description

Be a part of a growing team at a vibrant Cedar Rapids Marriott!

About Us

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the six simple values that drive our business:

Service: We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance: We will be better today than we were yesterday.

Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect: We treat others the way we would like to be treated.

Innovation: Let's Get Creative. Sharing suggestions- big or small -with your direct supervisor and/or property General Manager for how Atrium Hospitality can be even better.

Teamwork: Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible.

Full-Time Associates are also eligible for employer-sponsored health insurance, dental insurance, and vision insurance; life insurance; short-term/long-term disability insurance; tuition reimbursement; paid time off.

In addition to competitive compensation packages, Atrium Hospitality offers daily pay plus competitive benefits packages; 401k, tuition reimbursement, as well as discounted rates at any of our hotels for associates, their immediate family members, and friends. Our associates and leaders are driven every day to make Atrium Hospitality a great place to work and prosper.

Come grow with us!

Work Performed:

The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments:

  • Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed ;
  • Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed ;
  • Develop and maintain relationships with employees, return guests and group contacts ;
  • Anticipate and address guest issues and establish proactive processes to promote guest satisfaction ;
  • Ensure that financial goals of the department and the hotel are being met , monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment ;
  • Understand and enforce the hotel company credit policies , a ccount for all cash , and make deposits in accordance with hotel and company policies ;
  • Be proactive in the greeting of guests in a friendly and warm manner ;
  • Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback ;
  • Able to understand forecasting to ensure appropriate staffing levels are met according to business demands ;
  • Assist in recruitment process with interviewing candidates;
  • Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications ; and
  • Any and all other work as required to complete the primary purpose of the position.


Qualifications:

Required Prior Experience:

Six (6) months of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination.

Preferred Prior Experience:

Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver's license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

A ble to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other:

F lexible to working days, early mornings, evenings, weekends and holidays

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos