Front Desk Associate
- Req. Number: R21648
- Location: Des Moines Embassy Suites
- Address: 101 East Locust Street
- City, State: Des Moines, IA
- Job Type: Full time
When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
Hotel:
Des Moines Embassy Suites
Front Desk Associate
Full time
Profile:
Direct Reports: No
Reports To: Front Office Manager
Equipment: Uniform Provide
Primary Purpose:
The primary purpose of the Front Desk Associate is to ensure that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.
Work Performed:
The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments:
Qualifications:
Required Prior Experience:
Customer service experience
Preferred Prior Experience:
Hospitality industry experience preferred
Required Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver's license and adhere to all company guidelines regarding moving violations.
Required Technology:
Use computers and computer systems (including hardware and software) to enter data, or process information
Physical:
A ble to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift
Other:
Able to read, write and communicate effectively in English
Must be flexible to working days, early mornings, evenings, weekends and holidays
__________________________________________________
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.
Notice of candidate Privacy Rights: http://https://atriumhospitality.com/privacy-policy/
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, experience, certifications and geographic location.
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
Hotel:
Des Moines Embassy Suites
Front Desk Associate
Full time
Profile:
Direct Reports: No
Reports To: Front Office Manager
Equipment: Uniform Provide
Primary Purpose:
The primary purpose of the Front Desk Associate is to ensure that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.
Work Performed:
The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments:
- Check-in and check-out guests;
- Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner ;
- Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;
- Handle cash and credit card transactions and process guest accounts ;
- As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant;
- Ensure proper disinfecting/sanitization/cleaning of shuttles, front drive, and lobby;
- Print and distribute Daily Event Sheet, door signs, and reader board signs;
- Fax and make copies for guests, along with other services of the Business Center ;
- Arrange for sending and receiving of packages;
- Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications ; and
- Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
Customer service experience
Preferred Prior Experience:
Hospitality industry experience preferred
Required Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver's license and adhere to all company guidelines regarding moving violations.
Required Technology:
Use computers and computer systems (including hardware and software) to enter data, or process information
Physical:
A ble to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift
Other:
Able to read, write and communicate effectively in English
Must be flexible to working days, early mornings, evenings, weekends and holidays
__________________________________________________
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.
Notice of candidate Privacy Rights: http://https://atriumhospitality.com/privacy-policy/
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, experience, certifications and geographic location.
