Director of Events

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits


Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Hotel:
Chateau on the Lake

Director of Events

Full time

At Atrium Hospitality, we want our associates to have dynamic experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for an Enthusiastic Director of Events to achieve the budgeted banquet/catering revenue for the hotel and full cycle catering sales and operational leadership through (1) maximizing banquet and catering opportunities consistent with the property's business plan; and (2) effectively detailing and servicing assigned groups and local events.

Salary Range: 65k-85k

The Director of Events will be tasked with the following duties, responsibilities, and assignments:

  • Responsible for achieving Total Catering Revenue budget.
  • Responsible for selling, contracting, and closing on catering and social business opportunities to achieve individual and team productivity goals.
  • Direct the catering sales and event services efforts to maximize revenue with a working knowledge of food & beverage compositions and an understanding of kitchen and banquet service procedures.
  • Conduct hotel tours and entertain assigned client contacts in accordance with the company and property policies.
  • Directly supervise all hotel Catering Sales (CS) and Sales & Event Service Managers (SESM) associates. Carry out supervisory responsibilities in accordance with the brand and management company's policies and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, assisting, and directing activities; evaluating performance; rewarding, coaching, and disciplining employees; addressing complaints and resolving problems.
  • Conduct or attend the required company standard meetings, including but not limited to stand-up meetings, business review meetings, daily/weekly Banquet Event Order meetings, conduct/lead scheduled pre/post-convention meetings, weekly one-on-one with each CM and SESM, and weekly staff meeting.
  • Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
  • Maintain a collaborative working relationship with the Director, Sales & Events (DSE), General Manager (GM), Food & Beverage, Chef, and Banquet Manager.
  • Ensure quality standards are met in customer service and satisfaction.
  • Ensure systems are established and in place to respond to customer needs within a defined response period. Examples include telephone inquiries, bids, proposals, confirmation of bookings, thank you letters, follow up letters, outside calls, etc.
  • Maintain a file and trace system to ensure all sales call activity is defined, recorded, traced, and updated in the hotel's sales and catering system (CI/TY, Delphi.fdc) in an organized manner.
  • Review daily, weekly, monthly, and quarterly results of all activities completed by the catering and sales and event services managers. Ensure all traces are completed and retraced where appropriate.
  • Ensure the understanding and implementation of Brand services initiatives, tools, and resources.
  • Aggressively pursue all appropriate opportunities within assigned segment including Civic Association Events, Trade Events, Industry Vendor Relationships, etc.
  • Contribute to the research and development of the annual strategic banquet/catering budget.
  • Generate the monthly banquet and catering forecasts and once approved by the DSE, the Director of Events will input the forecast details into ProfitSage on a timely basis in accordance with corporate timelines.
  • Understand month end reports, interpret market conditions, trends, and the property's competition.
  • Perform other services and duties as requested by the DSE and GM. May be called upon to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
  • Present a professional image to project a positive, polished appearance to staff, potential guests, and clients.
  • Possess a working knowledge of and follow all Atrium Standard Operating Procedures (SOP)

Any and all other work as required to complete the primary purpose of the position.

What you need to be considered for this role:

At least five (5) years of hotel or industry related experience

Preferred Bachelor's Degree in Business Administration, Hotel Restaurant, or related field.

Demonstrated experience with industry specific sales programs including Microsoft Office, Delphi.fdc, and/or CI/TY, particularly in detailing Banquet Event Orders (BEOs)

What will set you apart:
  • A minimum of five (5) years of hotel catering sales and event servicing experience
  • Minimum of five years hotel catering sales and event services experience, culinary related field, or the equivalent amount of managerial industry experience.
  • Working knowledge of ProfitSword forecasting


Why you will want to work with Atrium Hospitality:

  • You create memorable experiences for our guests and colleagues
  • Eligible employees will receive competitive compensation and benefits, including comprehensive medical dental, and vision benefits, life insurance, 401k plan, and employee discount rates


  • We believe in continuing education and encourage ongoing professional development through tuition reimbursement programs


About Atrium Hospitality

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Perseverance: We will be better today than we were yesterday .

Respect: We treat others the way we would like to be treated .

Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Service: We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome .

Teamwork: Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible .

Innovation: We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.

#LI-CY1

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales.

Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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