Assistant General Manager

Des Moines Embassy Suites

Assistant General Manager

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

The Des Moines Embassy Suites offers unparalleled hospitality and upscale amenities. Boasting 234 spacious suites, each elegantly appointed with modern comforts and thoughtful touches, the hotel provides guests with a home away from home. Situated within walking distance of top attractions such as the Iowa Events Center and Principal Park, guests can easily explore the city's rich cultural offerings and renowned dining scene. With 20,000 square feet of flexible event space, the hotel is the perfect venue for weddings, conferences, and social gatherings. Join our dynamic team and be a part of creating unforgettable experiences for our guests in one of Des Moines' premier hotels.

The Des Moines Embassy Suites is seeking a dynamic Assistant General Manager is to ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel.

The Assistant General Manager will be tasked with the following duties, responsibilities, and assignments:

  • Responsible for the property's operations in General Manager's absence ;
  • Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
  • Ensur e daily inventory is managed to maximize all potential Rooms and Food & Beverage revenue ;
  • Participat e in development of short and long-term financial and operational plans for the property ;
  • Assist the General Manager with development of profit and loss statements, budgets, and financial forecasts ;
  • Achiev e all guest service standards, constantly seeking ways to improve product s and service s, as well as increase volumes and profits.
  • Receiv e and respond to guest complaints in a timely manner ;
  • Ensur e compliance with all Atrium policies and procedures, as well as all local, state, and federal laws and regulations ;
  • Empathiz e and engag e with associates to drive hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork and perseverance;
  • Support proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of house and exterior using the processes and systems developed by Atrium;
  • Manag e loss prevention and risk management policies, safety standards and claims reporting.
  • Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests;
  • Continually gaining proficiency in the operation of all departments of the hotel;
  • S upport all departments as needed based on business demands;
  • Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and
  • Any and all other work as required to complete the primary purpose of the position.

What you will need to be considered for this role:

2+ years of department head experience in the hospitality industry to include Rooms and/or F&B experience

Prior direct supervisory experience

Solid understanding of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

Bachelor's degree in hotel management, business, or related field; or equivalent experience.

Intermediate Microsoft Office Suite

What will set you apart:

POS/PMS, Workday, Cloud based applications


Ability to navigate the property for periods up to four (4) consecutive hours.


Must be flexible with respect to working days, early mornings, nights, evenings, weekends, and holidays.

Willingness to relocate Preferred



When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.


Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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