Assistant General Manager

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits


Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Hotel:
Norfolk Sheraton

Assistant General Manager

Full time

Profile:

Telecommute: No

Bonus Eligible: Yes

Direct Reports: Yes

Reports To: General Manager

Equipment: Laptop

Primary Purpose:

The primary purpose of the Assistant General Manager is to ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel.

Work Performed:

The Assistant General Manager will be tasked with the following duties, responsibilities, and assignments:

  • Responsible for the property's operations in General Manager's absence ;
  • Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
  • Ensur e daily inventory is managed to maximize all potential Rooms and Food & Beverage revenue ;
  • Participat e in development of short and long-term financial and operational plans for the property ;
  • Assist the General Manager with development of profit and loss statements, budgets, and financial forecasts ;
  • Achiev e all guest service standards, constantly seeking ways to improve product s and service s, as well as increase volumes and profits.
  • Receiv e and respond to guest complaints in a timely manner ;
  • Ensur e compliance with all Atrium policies and procedures, as well as all local, state, and federal laws and regulations ;
  • Empathiz e and engag e with associates to drive hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork and perseverance;
  • Support proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of house and exterior using the processes and systems developed by Atrium;
  • Manag e loss prevention and risk management policies, safety standards and claims reporting.
  • Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests;
  • Continually gaining proficiency in the operation of all departments of the hotel;
  • S upport all departments as needed based on business demands;
  • Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and
  • Any and all other work as required to complete the primary purpose of the position.


Qualifications:

Required Prior Experience:

2+ years of department head experience in the hospitality industry to include Rooms and/or F&B experience

Prior direct supervisory experience

Solid understanding of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

Required Education:

Bachelor's degree in hotel management, business, or related field; or equivalent experience.

Required Technology:

Intermediate Microsoft Office Suite

Preferred Technology:

POS/PMS, Workday, Cloud based applications

Physical:

Ability to navigate the property for periods up to four (4) consecutive hours.

Other:

Must be flexible with respect to working days, early mornings, nights, evenings, weekends, and holidays.

Willingness to relocate Preferred

Competencies:

(29) Integrity and Trust

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.

(34) Managerial Courage

Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

(51) Problem Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales.

Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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