Assistant General Manager

Normal Marriott

Assistant General Manager

Full time

Are you ready to embark on an extraordinary journey where vibrant energy and unparalleled hospitality meet? The Normal Marriott is seeking a dynamic and enthusiastic Assistant General Manager to join our passionate team! Nestled in the heart of the lively and culturally rich city of Normal, our exquisitely designed rooms serve as a gateway to the vibrant local scene. If you have an insatiable appetite for excitement, an unwavering commitment to excellence, and a knack for inspiring teams, then we invite you to be part of our exhilarating journey as we redefine hospitality in the Normal Marriott!

The Normal Marriott is looking for a dynamic Assistant General Manager to ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel.

The Assistant General Manager will be tasked with the following duties, responsibilities, and assignments:

  • Responsible for the property's operations in General Manager's absence ;
  • Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
  • Ensur e daily inventory is managed to maximize all potential Rooms and Food & Beverage revenue ;
  • Participat e in development of short and long-term financial and operational plans for the property ;
  • Assist the General Manager with development of profit and loss statements, budgets, and financial forecasts ;
  • Achiev e all guest service standards, constantly seeking ways to improve product s and service s, as well as increase volumes and profits.
  • Receiv e and respond to guest complaints in a timely manner ;
  • Ensur e compliance with all Atrium policies and procedures, as well as all local, state, and federal laws and regulations ;
  • Empathiz e and engag e with associates to drive hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork and perseverance;
  • Support proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of house and exterior using the processes and systems developed by Atrium;
  • Manag e loss prevention and risk management policies, safety standards and claims reporting.
  • Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests;
  • Continually gaining proficiency in the operation of all departments of the hotel;
  • S upport all departments as needed based on business demands;
  • Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and
  • Any and all other work as required to complete the primary purpose of the position.

What you need to be considered for this role:

2+ years of department head experience in the hospitality industry to include Rooms and/or F&B experience

Prior direct supervisory experience

Solid understanding of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

Bachelor's degree in hotel management, business, or related field; or equivalent experience.

Intermediate Microsoft Office Suite

What will set you apart:

POS/PMS, Workday, Cloud based applications


Ability to navigate the property for periods up to four (4) consecutive hours.


Must be flexible with respect to working days, early mornings, nights, evenings, weekends, and holidays.

Salary Range: 60k-80k

Why you will want to work with Atrium Hospitality:

You create memorable experiences for our guests and colleagues

Eligible employees will receive competitive compensation and benefits, including comprehensive medical dental, and vision benefits, life insurance, 401k plan, and employee discount rates

We believe in continuing education and encourage ongoing professional development through tuition reimbursement programs

About Atrium Hospitality

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service : We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance: We will be better today than we were yesterday.

Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect: We treat others the way we would like to be treated.

Innovation : We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.

Teamwork : Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible.


When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.


Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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